CUSTOMER DISSERVICE: The act of feigning customer service for the sake of saying you have customer service. In execution, the "customer service" does not exist to solve problems or to be helpful, but to affront as a poor lead generator, hence not delivering helpful customer service, but delivering customer frustration and lost sales; customer disservice.
In this example, the lost sale was over $50,000 -- all because BELL LEXUS wanted to be cheap and outsource...
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In this example, the lost sale was over $50,000 -- all because BELL LEXUS wanted to be cheap and outsource...
Read more
from We provide excellence CUSTOMER disSERVICE!
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