Service industry chat

I haven’t seen many posts in here about the service industry. Seems like there’s a lot of ideas floating around about products and not much about the service industry. I would love to chat with someone who has some experience running a service based business rather than a product. Products are easy to think about, easy to brainstorm, but hard to see through. Service is just hard.
If there’s anyone out there, how are you handling new hires?
Where do you get most of your work from? (Google...

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