Do your employees/contractors have direct access to your customers?

I’m building a productised “wing” to my freelance business, which will be about smaller, simpler jobs than my bespoke work. I’m planning to sub a lot of it out once it’s up and running, and wondering how others handle this.

My sales platform works like a ticketing system, so I can assign jobs to other users, but I’ve heard some horror stories about client-poaching. If I get big enough to bring employees on I’ll be able to vet them a bit more, but in the early stages I’ll be...

Do your employees/contractors have direct access to your customers?

from Do your employees/contractors have direct access to your customers?