Guys, how would you set up customer service as a new company with little to no monetary resources?
The biggest hurdle is setting up a free hotline. Would you hire a company/call center, or do it on your own?
E-Mail is no problem for most of us, we can sit down for 2-3 hours and reply the same day.
But what if there are 50 people calling in at once, but we only have 10 phones?
I dont want them to hold the line for more than 2 minutes (you hate it too as a customer probably).
Thanks
The biggest hurdle is setting up a free hotline. Would you hire a company/call center, or do it on your own?
E-Mail is no problem for most of us, we can sit down for 2-3 hours and reply the same day.
But what if there are 50 people calling in at once, but we only have 10 phones?
I dont want them to hold the line for more than 2 minutes (you hate it too as a customer probably).
Thanks
from Customer Service
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