Setting up a Service Desk (Helpdesk)

We're using Basecamp for team communication, and communicating with clients. It's pretty good, but we think we need some sort of ticketing system and service (help) desk.

I prefer to call them Service Desks rather than Help Desks. It's there to provide a service, not just help. IT guys will know this from ITIL training, which I put myself through years ago.

I've heard good things about Helpscout.net so am trialing it.

I'll update this thread with findings.


First things first, I...

Setting up a Service Desk (Helpdesk)

from Setting up a Service Desk (Helpdesk)