Are you asking your customers for feedback? You should be.
You need to know if your customers are happy. To do that, you need to give them an outlet for them to let you know how they feel.
A good time to do this is after they receive something from you.
If you’re selling products, send them a survey after they get the product. In our case (tech support), when we resolve a ticket they get an email with a survey link.
Back to the title: You start sending these survey links. Nobody’s...
HOW TO: Increase customer survey responses
from HOW TO: Increase customer survey responses
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