Hi all,
I have created a web-app for a specific branch of a large conglomerate. This was firstly done in a fairly informal fashion with no written contracts. However, other branches are also interested in the tool. This means that I will become an official supplier to the company, meaning that I have to sign a Service Level Agreement with this conglomerate. What are some of the pitfalls that I have to look out for in these types of contracts, I do not want to shoot myself in the foot for...
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I have created a web-app for a specific branch of a large conglomerate. This was firstly done in a fairly informal fashion with no written contracts. However, other branches are also interested in the tool. This means that I will become an official supplier to the company, meaning that I have to sign a Service Level Agreement with this conglomerate. What are some of the pitfalls that I have to look out for in these types of contracts, I do not want to shoot myself in the foot for...
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from Service Level Agreement Pitfalls
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