How to reduce customer complaints by 99% (ECOM).
ANSWERING ANGRY CUSTOMERS IS TIME & ENERGY CONSUMING. I MADE THIS LITTLE GUIDE BECAUSE I SEE A LOT OF PEOPLE WITH THIS PROBLEM. HOPE IT HELPS AS MUCH AS IT HELPS ME.
Most of the emails received are due to a lack of information, customers are a wild animal that hate not knowing. They feel “The void of uncertainty” and they have to make you know.
So, what's the solution? Easy: Flood them...
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