Hey!
I'm not sure if this is a correct section of the forum to post, so I do apologize in case it is not.
I want to ask a question if anyone here is a manager, please, help. We process tickets from our customers, and every agent has a quota of tickets to process each day. If we see that he or she starts processing more tickets, we update their quota. We started working remotely, and we noticed that some of our employees had the same results, even though 2 months had passed. Obviously, they...
Recommendations on monitoring software
I'm not sure if this is a correct section of the forum to post, so I do apologize in case it is not.
I want to ask a question if anyone here is a manager, please, help. We process tickets from our customers, and every agent has a quota of tickets to process each day. If we see that he or she starts processing more tickets, we update their quota. We started working remotely, and we noticed that some of our employees had the same results, even though 2 months had passed. Obviously, they...
Recommendations on monitoring software
from Recommendations on monitoring software
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