For those of you that have eCommerce, SaaS, or other businesses that can involve customer support, how have you successfully handled this when scaling the user volume?
To date I have handled all of this myself, to ensure we are providing customer service that is a step above what is normally expected. (Customer service that SUCS, per the Fastlane terminology.) As our user base approaches the low thousands, I find myself answering emails at all hours of the day, most days of the week....
Scaling Question: Outsourced Customer Service
from Scaling Question: Outsourced Customer Service
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